SmartCall

Default Technician Settings

These defaults apply to all new technicians added to the team

Commission Rules

Commission Model: % of Net Profit

Calculated as: (Revenue − Parts Cost) × Commission %

Commission by Service Type

Car Key Replacement
%
Car Key Programming
%
Residential Lockout
%
Commercial Lockout
%
Automotive Lockout
%
Ignition Repair/Replacement
%
Safe Lockout
%
Lock Installation
%
Lock Rekeying
%
Master Key Systems
%
Commercial Security Systems
%
Emergency Services
%

Parts Cost Handling

Actual cost will be used for profit calculation when overridden

Service Rules

Services This Technician Can Perform

Service Radius

25 mi

Technician will only be auto-assigned to jobs within this radius from their home address

Working Hours

Mon
Active
to
Tue
Active
to
Wed
Active
to
Thu
Active
to
Fri
Active
to
Sat
Off
Sun
Off

Permissions

App Permissions

Control what this technician can see and do in their mobile app

When off, numbers are masked via Twilio

Useful when field problem differs from description

When off, only manager can cancel jobs

Previous visits, jobs, and notes

Max discount
%